Reviews

Fitting It All In — Brooklinen

I have a hard time fitting everything into one day, sometimes. Eight hours at my day job, plus taking care of a horde of pets, cooking, and cleaning are the bulk of my day, just like everyone else’s. I work on a host of side projects, which you can check out at Thwiv.io if you’re interested. Oh, and I have this wedding to plan, and a fiancee that I have to make sure still likes me every day.

I read Getting Things Done and started implementing the strategies in Todoist, which I’ve mentioned before. That’s helped, but in order to keep up, I generally have to check off 8-9 tasks a day, and sometimes I just don’t have the energy. Sometimes I get bogged down, and I just want to read Reddit. Sometimes I just want to sleep.

And my bed is frickin’ comfortable. I think there’s 2 sides to a comfortable bed: how you feel when you get in, and how you feel when you get up. Getting up is all based on the mattress. In a later blog post, I’ll do a review of the mattress I bought last year, that may have been the best thing I’ve ever bought online. I digress. Getting into bed, that comfort is all about the sheets.

I try to get a new set of sheets about once a year, to replace my older set. I like to have 2 sets of sheets, so that I always have a clean set and I’m never waiting on the dryer to go to bed. That’s the worst of all worlds, right there. So, for this year’s set, I decided to go with Brooklinen, who advertise themselves as the Best. Sheets. Ever. I’ve heard this claim before from other sheet denizens, but I liked the way they looked, so I decided to try them out.

Their site initially pushes their “Bundles”, which includes a duvet cover and extra pillow cases. I don’t have a duvet, so I had to search ever so slightly for just a sheet set. The bundle seems like a pretty good deal though. I went with the “Luxe” sheet set, in “Reverse Smoke Stripe”, because I’m fancy. This came to $149.00 plus shipping for a fitted sheet, flat sheet, and 2 pillow cases. Not the cheapest sheets I’ve ever purchased, but not the most expensive, either. You spend 8 hours a day in these things, its worth spending a little for luxury. I received them a day before I left on vacation, and so I waited patiently to put them on my bed after I got back.

Come to think of it, I don’t really know why I did it that way. Was I afraid I’d be longing for their comfort the whole time?I was doing way too much drinking to think about sheets.

They came in a little tote, which is really nice, but I’m not sure what I’m going to use it for. Here’s all I received:

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After washing the sheets, which Brooklinen recommends, I threw them on the bed and passed out. I’ve found it always takes a few nights to get used to new bedding: your body doesn’t like change in sleep patterns. I found them kinda hot on the first night, but after a few days, I will say that they are luxurious. I’m really enjoying going to bed now.

That’s a double-edged sword. I have work to get done. Chores to do. LIVES TO SAVE. Or at least purchases to make.

Reviews

Lying To Yourself For Fun and Profit — VistaPrint

My focus on getting things done has taken me down some weird turns in the past few months. Any idea of something I want to do goes into my Todoist list, and when I’m sitting around, I just jump in to something.

I’ve made several batches of homemade pickles this way.

I also decided that I wanted to try to get some legwork done on my programming side projects. Part of doing that was to list them all out and decide what needed to be done. And then once I had that list, I thought “it’d be cool if I had a website that listed all these out”, and so that went on the list. And that’s what happened to create Thwiv.io. Kind of an online business card of sorts, listing out all my side projects.

And now that that exists, it allows me to point people to it when they ask “What do you do?”. That happens a lot during South By Southwest, which is coming up next week. So then I decided that I was going to get business cards.

I don’t know how to describe the feeling I have about business cards, especially cards with my own domain name on them, with my name, that are completely for me. I decided this not as a part of a company who decided to give them out at a trade show, but as a normal, everyday person who decided “yeah, I need 500 pieces of paper with my contact information on them”. It feels like I’m lying to myself. But it was on my list, so I did it.

I used VistaPrint to create the cards. They have to be the most well known printing company out there, and for good reason. Their ads are EVERYWHERE. I’m not even sure where I found the first one.

So, the buying process at VistaPrint is like nothing else. They are the kings of the upsell. You start out with the pitch “starting at $16”, or “50% your first order”…really it doesn’t quite matter what it says. There’s no way you’re landing at that low of a number.

I started with the “Signature” series at $24.00. This offered a higher quality stock, to which I thought “Yes, the Patrick Bateman in me is pleased”. The design process is easy enough: you can comb through thousands of patterns, and customize any piece of text, its font, and it’s location within reason (the very edges are off limits, as their printers have a hard time printing there). The online design process is very simple and they let you save a variety of styles to compare against and order at any time.

And then once you’re done that, you think “I’ll purchase these”, but you’re nowhere near done. You’ll be offered pages of upsells, from glossy ink, metallic lettering, card holders of all different types, and even a set up for an email campaign. It’s really quite a thing to behold, from a sales perspective. As a client, it’s pretty annoying. But I did end up ordering the glossy ink and 500 instead of 100. So I guess it worked.Everything all together cost me less than 50 dollars though, so I don’t feel too ripped off.

I received my cards in just a few days. They have a very quick turnaround which will make me come back in a few years when I finally burn through 500 business cards. Quite possibly by actually burning them. Here’s some pictures of the product.

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The cards themselves I am very happy with. They’re very pretty, though I’m thinking that I may have wanted the metallic lettering over the glossy. I’ll be proud to hand out these cards over South By Southwest. And maybe at least one person will actually hold onto it, stumble across this blog, and then this whole thing comes full circle.

I’d recommend VistaPrint, because I wouldn’t know where else to get business cards. Their product is very good. Lets hope this whole thing works out.

Reviews

Expenses

This hobby is time consuming and expensive.

I try to find products that I can review well. I don’t just buy anything. I want to be an actual consumer here: I want to buy things that I actually have a chance at liking. That requires a good amount of research before I even make a purchase. And then, once the purchase is made, I have to wait for shipping, use the product for some good amount of time, and then sit down and write. All this is a good time: everyone loves getting new things, and I’m enjoying the writing. But that doesn’t take away from the fact that it takes a lot of time between blog posts, and I wish I could update more often.

I could purchase more than one thing at a time, obviously. That is an option I’ve mulled. But again, at the end of the day, I’m a consumer. You don’t go on shopping sprees constantly, and neither do I. While I’d love to have some wealthy backer, the truth is it’s just me, some dude, buying stuff online and meandering around some point until I eventually get to a review on some socks or underwear. I don’t have unlimited money.

So, in order for you all to not forget I exist, I’m going to write about some other stuff as well. I’ll probably continue aiming at consumer-ish ideas.It’ll be fun. Come along for the ride.

Reviews

Habits – Mack Weldon

I haven’t been to the gym this week.

It used to be that I could truthfully say that every week, but ever since the new year rang in I’ve been trying to make it a habit to be more active and watch my diet. I think I’ve mentioned this before. This means that, on my Todoist every Monday Wednesday and Friday, it says “30 Minutes Cardio”, and as another New Year New Me goal, I try to empty out my Todoist, by either doing or rescheduling, every single day. I also use MyFitnessPal to track calories, and that works fairly well, until this past Monday.

They say it takes 6 weeks to make a habit stick. I don’t know who “they” are, but I made it to week 6, and I don’t feel any more habitual. On Monday I went to fill in my food for breakfast (a hearty 0 Calorie Energy Drink, if I recall that day), I found that I had apparently already filled it out the day before. I immediately realized that I had been working on Tomorrow’s food the day before, and now it was a big hassle. Filling out food for tomorrow probably shouldn’t be an easy thing to do, MyFitnessPal Developers, but my subconscious found no trouble at all.

So Monday, instead of fixing my mistake or using my 0 calorie previous day to fill in today’s calories, I decided “No, you’re not hassling me, yesterday’s mistake. I’m not filling this out”. And so it was done. Habit gone. I’m trying to force myself to fill this thing out as we speak, and I’m having a hard time remembering what I just ate. This failed habit, which was working well (18 lbs down), is going to take a mountain of effort to get back. And it pulled the gym with it. I haven’t been on an elliptical in like 10 days because of MyFitnessPal and also shear laziness.

Last week, however, I did go to the gym. I did it mostly to listen to my books on Audible, and try out a new pair of underwear from Mack Weldon.

As a whole, I prefer wearing boxers to any other sort of undergarment. I don’t want to be bound. I was born free, I want to live free. Murica. Boxers.

However, as I’ve found over the past 6 weeks, this creates a sort of, ahem, problem that I’ve never dealt with before when jostling about for 30-60 minutes. There is such a thing as too much freedom. Lawlessness is not an optimal situation. Regulations are needed in order to preserve the mobility of all society, if you get my metaphor.

If you don’t, I’m saying that my jibblies start bouncing and rubbing the wrong way and it hurts. Not just hurts. Chafes.

So after realizing this problem wasn’t going away with more freedom (I know, America was wrong all along), I coasted over to Mack Weldon, who had an interesting advertisement, telling me that their underwear had silver embedded in them. That’s intriguing, mostly because it sounds like something the super-rich would do to one up each other, but there’s actual science behind it. Turns out, silver is naturally antibacterial, and bacteria are what cause your nether-regions to stink. So these underwear do their best to regulate your BO. Not bad at all.

Mack Weldon’s check out process was really straight forward. They have lots of different products to look for, and so I bought a pair of boxer briefs and a normal set of boxers. These were pricey, I think I paid over 50 dollars for the pair. Another interesting thing is their deal set up: They don’t do coupon codes. Their process is simple: the prices are on the site, if you order over a certain amount all at once, you get 10, 15, 20% off. No sales, no gimmicks. I respect this business set up, even though I still habitually look for codes and offers before buying. There are none.

The shipping was great, they came USPS ground in a few days. And the packaging!

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They really want you to know that you’re buying premium stuff here.

So…here’s the thing. I’m not going to show you pictures of my underwear. You know what underwear look like, in the very vaguest sense. I don’t need to show you what underroos I’m wearing. I can tell you that these underwear are really comfortable, and they definitely helped with the chafe at the gym. I think the silver thing works too, though I’m not putting my sweaty boxer briefs up to my face to tell you definitively. I didn’t notice a smell after I was done. They seemed good. And look!

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Says it right there, you can wear these every day. Definitely recommending Mack Weldon.

Reviews

Big Buck Hunting: Papertrophy

Touch of Modern is a fickle mistress.

If you’ve never been, please check out that link above. They market lots of different products that have a “modern” appeal. Stuff like house decor, watches and other clothing are popular on the site. Sometimes they have a particularly adventurous dildo for sale. It’s really a mixed bag. The one thing you’ll notice is they have fantastic photographers. Every product looks like something that I absolutely must have. It’s a wonderful site to browse around and look for your newest addition.

The products themselves…well, I’ve had different experiences.

The first thing you should know is their shipping lead times are often extravagantly long. It might take 6 weeks for them to start shipping your product. It’s like we’re ordering off the sears catalog. The reason for this is Touch of Modern tends to feature crowdsourced or otherwise underfunded businesses: the company’s wait for ToMo’s deal to be over, and then start producing whatever number is needed. This reduces their upfront cost. But in the age of the internet, this can be a bit unnerving. I can happily say that I’ve never not received an item. But I’ve been disappointed in the quality before.

See, Touch of Modern is also not a bargain basement site. Many of their items are particularly expensive. I spent $90 dollars on some cityscape art, shown here:

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Only to receive 2 rolled up posters. It’s not that they didn’t describe what I was getting, it’s just that…the photographer really sold this thing to be more than it was. It looks like I could hang it without a frame. I still like the pictures, but I wanted more.

The most interesting experience with the website was buying some more interesting wall art. I found these through a Facebook ad some months back, and thought it would be perfect for my wall.

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Now, that’s a weird thing, but it’s super interesting for a wall decoration in my apartment. The fiance and I were in love from the moment we saw it. I’m going to quote the actual description from the sales page:

“Inspired by classic animal trophies but informed by Postmodern art and origami, PAPERTROPHY is easy, eco-friendly art perfect for the home or office. Using a complex polygon structure to create minimalistic, cubic renditions of animal busts and bodies, these easy-to-assemble pieces are made in the highest-quality, FSC-approved paper”.

We were in. FSC approved paper?!? That’s a big deal. (Please note, I’m not really sure what that means, but it sounds like it’s a good thing). So I spent something around $60 and ordered, and waited 4-6 weeks for them to ship. The anticipation was killing us. When I finally got the notice that the package was at the mailbox, I ran down right away.

As I think you probably know, It was not exactly as I expected.

First, I expected a box of pieces of deer-head to assemble. What I got was an envelope, inside was several pieces of construction paper, and a directions sheet with 4 steps. I was to take the pieces, and fold them in directions noted by the type of dotted line (In for just dashes, out for dots and dashes). Each edge on the deer was either a fold, or a tab + edge that I was to glue together. The edges were labeled with numbers: so the tab labeled 1 should glue to the edge labeled 1, 2 with 2, and so on. The directions said “you should start with 1 and keep going from there, but you don’t have to”. A casual glance at the numbers showed that they went well into the hundreds, so I was going to need a lot of glue. They didn’t mention what type of glue I should try to use. Elmer’s glue sticks didn’t hold at all, so I went with crazy glue applied with a brush, which worked well enough in the beginning.

So, I waited until the first Saturday I had available to piece this thing together. I spent 8-10 hours that first day, straight through, and only got about half of the thing finished. There were several rips and tears that day. I glued tabs to the wrong side a few times and had to rip and re-do, causing marks. I over-glued by accident causing stains to the paper. The next day I spent another 4 hours before I had to stop the insanity. “Easy To Assemble” means something different at Touch of Modern.

I kept the partially finished bust in my office for a few more weeks. It took a while for the sting of the sunk cost to fade enough for me to throw it away. It’s gone now, and I still consider ordering another one. It’s not a good idea at all, the thing was a huge waste of time, but I can’t get the challenge out of my head. I think papertrophy might be my Everest.

So, should you order a Papertrophy for yourself? Do you like being disappointed in yourself and the things you spend your money on?

However, I would recommend a cursory browse at Touch of Modern. Mostly because these are all affiliate links, and I’d love it if you found something there you really wanted after clicking one of them. But also because it’s a site that I enjoy browsing, even if some of the products are a bit lackluster. Those photographers really know how to do it.

Reviews

A Sock By Any Other Name: Bombas

I believe it was Lieutenant Daniel Taylor who first said “Two standing orders in this platoon. One, take good care of your feet. Two, try not to do anything stupid, like gettin’ yourself killed.” Wise words.

I’ve bought my shoes on Zappos.com for the past few years. I like it not only for the convenience, but the selection. As a twenty-something, I used to think sneakers were the only shoes I’d need. As I’ve gotten older, I’ve grown in taste. “Oh, chukka boots would be a great addition” is something I’ve said out loud. I probably buy new shoes every 2-3 months, not because I need them, but because it’s easy. I figure if I don’t like them, or they don’t fit, I can just snobbishly hand them to a FedEx driver and Zappos will happily send me another.

However, vanity is a hard vice to overcome. I choose to embrace it, instead.

I bought a pair of shoes through Zappos by the clothing company Ben Sherman early in 2016. Upon putting them on the first day and wearing them for an hour, it occurred to me that Mr. Sherman may have been born with less toes than I currently have (10). As unfortunate as that thought was, I kept on, as I was in an office and no one likes the guy that takes his shoes off at the office. In the next few hours, I’d discovered his ankles must also be a peculiar shape, as the skin on mine was being removed rather quickly. Getting home was a delight that night. I went online to start the return process…

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As I said: vanity is hard to overcome. These shoes look great. “These shoes will definitely wear in”, I said to myself.

I wore them for about a week before realized that, because those toes are made of hard rubber, there isn’t going to be any “wearing in”. I have to find another solution. “I’ll buy better socks”.

So, it’s about a year later. I, obviously still have Satan’s hooves up there, and I’ve tried a few different brands of socks I found in different parts of Amazon and Zappos. I try not to go for the socks you find in 12 packs at Target: I’m no sock plebe, and they’ve got to make these shoes wearable. I’ve found the problem with buying a nice pair of socks online is that they generally come in 2 sizes, Small, which must be for small children and leprechauns, and Large, which fit shoe sizes US 7-12. My size is US 13, so I generally have to really stretch out a 12 to make it fit. Those shoes up there kill my ankles, which makes that no good.

I found Bombas through a Facebook Ad.

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A dream come true. They have a few different options for sock purchases. The best part is their large is for US 9.5-13, which is rather compelling for a guy like me. I purchased a 6 pack of their assorted color ankle socks for $64.80, minus a first time purchasers discount, which put the total slightly under $50. 64,80 makes it over $10 per pair, which is definitely pricey for socks, but Lieutenant Dan has never steered me wrong. I waited a reasonable amount of time for ground shipping, there was a 2 day option but I opted out: I can wait on socks.

So they got here, and the next day I put them on. And for you, dear reader, I put these socks through the ringer, and wore those Ben Sherman’s all day to see how they held up. That’s something I haven’t attempted in months.

The short answer is: those shoes still kill my toes. However my heel still has all it’s skin. Achilles would love these.

The pictures on the website don’t really tell you the whole story about Bombas. They’ve built their socks with an ankle guard: a stuffed back ankle to shield your foot from rubbing shoes. They also have arch support with a beehive design, which feels nice and probably helps out people with flat arches, or shoes that don’t have that support built in. The cotton is high quality and very comfortable to wear. There is even extra toe protection as well, it felt like, but I’m not sure that anything could help those shoes. It was worth the challenge though. The socks fought valiantly, but evil won this day.

I wore the rest of the socks throughout the week in more normal shoes, and was very comfortable. In any reasonable shoes these will be fantastic. I’m very happy with my purchase. The only issue I’m a little worried about is their longevity. I put them through the laundry one time, and the bottoms started fraying a bit.

Fray after one wash
Do you have any idea how hard it is to take a reasonable picture of a used sock?

They are still perfectly wearable and comfortable, and hopefully they will hold up; only time will tell.

Another really great perk about buying from Bombas is, as you can see from the graphic above, they donate a pair of socks to the homeless for every pair of socks you buy. You might not know that for the homeless, socks are a precious commodity: they generally don’t have a way of washing clothes, so socks stay on their feet until they are completely worn out (a couple of weeks, tops), and then hopefully replaced. Obviously socks aren’t going to solve homelessness, but you can at least feel a little better that your purchase is going to a reasonable cause.

I highly recommend Bombas. Take Care Of Your Feet.

 

Reviews

The Emperor’s New Pants: Finale

I received the pants yesterday.

They’re (heavy sigh…) fantastic. They fit perfectly, they’re stretchy and comfortable, and they look great. They are fiancée approved.

I should let you know, dear reader, that I have lost around 15 lbs since I ordered the original pants. I’m mostly just gloating there, but also it may say a bit about the sizing. I’m not exactly the same size as I was when the original Raw Denim version arrived, and so comparing the sizes of the Rivington and Mosco jean my be a little skewed. However, I still wear my other pants, I haven’t dropped sizes otherwise, so I think the comparison still stands. The Rivington pants were cut VERY slim vs. the Mosco.

So after all that, I have new jeans. I would not wish this process on anyone, but the end result is great. Make sure you use the try-on option, even if you don’t think you need to! It’s probably the easiest way to get around this. Also, I’d spring for 2 day shipping. It’s way too long otherwise.

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Reviews

The Emperor’s New Pants: Addendum Deux

Man this story just keeps going.

After being offered yet another different set of pants, I just asked for a refund. I’d say I asked politely, but I did say that I had enough of their company’s incompetence, which I think now was pretty rude. I hope the customer service rep didn’t take it personally.

This refund was granted, and I was notified that I would see the refund on my credit card account in the next 10 days. They offered me a discount of some sort on my next order, which I politely declined and sent them a link to this blog, just so they know it’s out there. I don’t plan on ordering again, and furthermore I don’t want to complain for free stuff. I just like writing about these things, and I hope I can provide a service that people enjoy. I actually want to like these products. I’ve got some socks that I’m going to rave about next week.

Alright! It’s over! I can go buy pants somewhere else.

But then today, I get a message from “Grace, Head of Customer Experience at Mott&Bow”. Among the apologies and fluff pieces, they tell me that they shipped the pants last Wednesday. Note that I didn’t get a shipping notification, I didn’t get a message that this happened, I didn’t get anything. I look at my account, and all of my orders are Cancelled. However this email says they will be here on Friday, and there is a FedEx tracking link attached (SmartPost again…great job guys). I wanted a refund, I was granted a refund, and then somehow now I’m getting pants again. Pants are not money. Not in this economy.

Now, in my previous addendum, you may remember they said they were out of these pants. Somehow, they found a pair that same day without telling anyone. Which means, almost certainly, that they took someone else’s order and sent them to me instead, because I complained. So if you’ve come across this post because you’re wondering what happened to those pants you ordered, I’m truly sorry about everything you’re about to go through. If I could ship them directly to you I would. You might as well just do the charge back now.

This company is insufferable. I don’t even want to wear these pants on the off chance they fit well and look nice, because I don’t want anyone asking me where I bought them.

Reviews

The Emperor’s New Pants: Addendum

An Addendum (January 18th, 2017): Mott and Bow has sent me an email that, due to an inventory miscount, they do not have the jeans that I ordered. At this point, I think it’s possible that this company only has one pair of jeans that they ship to each customer. As soon as they find someone that they fit, they will promptly shutter their doors.

Reviews

The Emperor’s New Pants: Mott & Bow

I’m not what you’d call high fashion.

I wouldn’t mind being more fashionable; I have nothing against the concept. But, I lived in a beach town for many years, and wearing a blazer would get you questioned about whose funeral you attended. I knew one guy that bucked tradition and wore suits out, and he pulled it off, but he was definitely the odd man out. I’d rather blend in, just in case I need to make a quick exit. You never know when you need to not be noticed. So, jeans and t-shirts. It always works.

People dress a bit better here in Austin. Sure, it’s nowhere near New York or Western Europe, but there is some sense of hipness and style among the hipsters that does not go unnoticed among the aforementioned jeans and t-shirt guy. I sometimes yearn for that stylistic eye. I want to layer. Hats are a mystery that I’d like to solve.

Not so much that I would actually go to stores and buy clothes, however. There’s way too much that goes into that, and I’m a busy man. I’ve spent many hours walking through malls and finding small shops, just to find a pair of jeans that fit nicely and won’t fall apart. I can’t do it. How do they do it???

I found Mott and Bow (pronounced like the applesauce and the front of a boat, respectively) on one of my daily treks through posts about politics and Thanksgiving. I had been needing new jeans for a while; my fiancé has a simmering hatred for one of my three pairs of jeans that I currently wear, which she mentions every time she notices they’re on. I needed new pants, if only to replace these baggy old ones, and Mott and Bow looked ready to provide.

I felt like searching through their website was easy from a product standpoint. However, for a person that is maybe not as stylistically inclined, differentiating between the products was something of a catch. I can see that the things are slightly different colors, but I can’t really tell why those things have different names. The cuts, I get. I know what a skinny jean is, and I know that as a large man I’d better stay away. I went with the strait leg, which is a style I’ve worn before. I ordered the “Rivington”, because I liked the color. I paid 88 dollars after tax, which is a little expensive, but not the most I’ve ever paid for jeans. I feel like jeans are a thing you should spend more on, because they end up lasting a very long time.

Buying jeans online is a risky venture. You have no idea how the jeans will fit. Luckily enough, though, Mott and Bow offers a “try-on” option, where they will actually ship you 2 pairs of jeans, you try on both, and then return one for free with the sticker provided. That is a superbly cool idea. However, these pants had no sizes close to mine, so the try-on option was a no-go for me. I wanted “Rivington”! I wanted it now!

Shipping took forever. I chose the base shipping, which I found out afterwards is SurePost, meaning UPS ships to USPS and USPS delivers to your door. This ended up taking 16 days to get to me from Order to Received. That is an absurdly long time to wait to try on pants. If I would have known, I would have sprung for the 2 day shipping option, but even so…you’re sending 90-100 dollar products through the mail, Mott and/or Bow, how about we get traditional ground shipping, at least?

And then the worst news. They didn’t fit. They weren’t even close. They made me question my reality: I went and checked the sizes on other pairs of jeans I owned. Yes, I ordered the right size. For those who don’t know, men’s pant sizes are actually measurements, so I’d expect it to at least be close. It was not close. After 16 days of waiting, I had to return them.

The product seemed really solid. I would have liked those jeans. One more thing I noticed on the washing label is that these were something called “Raw Denim”. I had heard that term before, but to me it was shrouded in mystery. I read that I was supposed to hand wash these jeans. And that, my friends, is where I said “Nah”. I’m not hand washing anything, this is what machines are for.

The return process was seemingly easy. I went online, marked that I wanted to return them, and then put the sticker back on the box and dropped it off at UPS. Pretty straight forward. Mott and Bow then sent me an email a few days later, asking for a review, and I gave them the honest truth: They didn’t fit, and I wasn’t going to hand wash jeans, so I’d rather just return them. To my surprise, they replied. The nice people at Mott and Bow said they had another pair of jeans, something called a “Mosco”, that was similar to the “Rivington”, but stretchier so it should fit better, and didn’t need hand washing. I still needed jeans, and this customer service rep had just gone above and beyond. This all happened on December 13, 2016.

So I waited. And waited. Through Christmas, through New Years, I waited for these jeans to be delivered. I checked my account, still pending. I finally followed up with an email 3 weeks later. “We are very sorry, we had an issue with our processing. Your returned jeans have been received, and we should be sending out your new jeans shortly. Please take a 10 dollar credit for your next pair as our apology“. Awesome. I waited. And waited. I emailed again, a week later. No response. Wait a few more days. Today, January 16, 2017, I called. “We don’t see any problem with your account, I’m not sure why they haven’t been sent”. After threatening to do a charge back on my credit card, today they have set my jeans “Ready to ship”. If the timeline sticks, I’ll be trying on a new pair of jeans that I wanted in November sometime in February.

But hey, they gave me a 10 dollar credit on my next pair of jeans. If I order now I might have them in time for shorts weather. Maybe they sell cutoffs.

Mott and Bow has the illusion of great customer service in an online company. They have responsive CSR’s and a great save the sale technique, which should really be admired. But it seems like they have forgotten the biggest thing you can do in customer service is get your product in front of the customer in a timely manner. Without that, none of the other stuff matters. I won’t be ordering again. I wouldn’t suggest anyone else order either.