Man this story just keeps going.
After being offered yet another different set of pants, I just asked for a refund. I’d say I asked politely, but I did say that I had enough of their company’s incompetence, which I think now was pretty rude. I hope the customer service rep didn’t take it personally.
This refund was granted, and I was notified that I would see the refund on my credit card account in the next 10 days. They offered me a discount of some sort on my next order, which I politely declined and sent them a link to this blog, just so they know it’s out there. I don’t plan on ordering again, and furthermore I don’t want to complain for free stuff. I just like writing about these things, and I hope I can provide a service that people enjoy. I actually want to like these products. I’ve got some socks that I’m going to rave about next week.
Alright! It’s over! I can go buy pants somewhere else.
But then today, I get a message from “Grace, Head of Customer Experience at Mott&Bow”. Among the apologies and fluff pieces, they tell me that they shipped the pants last Wednesday. Note that I didn’t get a shipping notification, I didn’t get a message that this happened, I didn’t get anything. I look at my account, and all of my orders are Cancelled. However this email says they will be here on Friday, and there is a FedEx tracking link attached (SmartPost again…great job guys). I wanted a refund, I was granted a refund, and then somehow now I’m getting pants again. Pants are not money. Not in this economy.
Now, in my previous addendum, you may remember they said they were out of these pants. Somehow, they found a pair that same day without telling anyone. Which means, almost certainly, that they took someone else’s order and sent them to me instead, because I complained. So if you’ve come across this post because you’re wondering what happened to those pants you ordered, I’m truly sorry about everything you’re about to go through. If I could ship them directly to you I would. You might as well just do the charge back now.
This company is insufferable. I don’t even want to wear these pants on the off chance they fit well and look nice, because I don’t want anyone asking me where I bought them.